'the best thing Michael’s provided for us is that momentum and discipline to actually follow through and implement’'
Richard Petrie Director Architects Marketing
The MASH Trust Quality Team first began to work with Michael Voss when we began our Business Excellence journey in 2008. Michael used the Assessor Tool to begin to have the Board review actual performance and practice against the international criteria. Michael is a pleasure to work with. He has a calm relaxed manner and is not flustered easily. He gave us more of his time than he was required to provide under the contracting arrangement. His skills and experience were able to assist us to understand how a community based organisation could benchmark some of our processes against the best in the world.
I would not hesitate in recommending Michael. The skills he brings to the table can assist in providing a real return on investment for any organisation regardless of size.
Carol Searle Chief Executive Officer Mash Trust
'I have brought Michael in to facilitate business planning sessions using his Assessor tool with my senior team twice now. I find his approach fitted in well, taking us away from the day-to-day activities and getting us to seriously question what we do and how well we rate ourselves against a number of metrics. Taking a hard, and sometimes challenging, look at the business using the Assessor tool assists to clarify strategy and aligning the team focus. Coming from a large corporate I can see that Assessor would have been as useful in that environment as it is today in my small business.
Michael's personal approach is thoughtful and well prepared. He has a very good understanding of quality management and continuous improvement. I would not hesitate to recommend Michael and the Assessor tool to any business owner serious about unlocking those blind spots that keep us from achieving our goals.'
Hamish Aitken CEO Premier A Grade Insulation Limited